Frequently Asked Questions

Is it true about no cutting mat?
Yes. The eCraft's unique design keeps the sheet secure with a series of rollers and guides without the need for a cutting mat. As the eCraft cuts, it leaves behind what we call "micro-tabs" which hold the material together until you pull it apart. The amount and size of tabs are adjustable depending on user preference. Once the cut out is pulled away, the tabs are virtually unnoticeable, leaving you with a perfectly smooth cut out. No more mess, fuss or risk of tearing when removing material from a mat. Plus you save money!

What can it cut?
Paper (standard, flocked, glitter, magnet, adhesive backed), card stock, vellum, vinyl, organza, grunge paper, grunge board, wood veneers, chipboard and thin Fun Foam. Many fabrics can be cut as long as they are stabilized first using a press-on or iron-on stabilizer.

Can I adjust the pressure?
Yes! The eCraft's pressure settings range from 1 to 8 and you can increase the pressure by half level increments. You can use a low pressure setting to kiss-cut vinyl (cuts only the top layer) and a high pressure setting with a multi-cut (more than 1 pass of the blade) to cut through chipboard!

Paper size?
The eCraft cutting machine can handle paper up to 12" wide by ANY length! You can cut smaller pieces as well, we're all about saving money and using scraps! Although we don't recommend going smaller than 2" x 3".

Image size?
The eCraft cutter can handle paper up to 12'' wide, and the maximum width of an image you can cut is approximately 11¾ ". We've tested all of the images on our SD cards and set a predetermined minimum size for each one. Depending on how intricate the cut is, some images won't go smaller than 3" whereas others can go as small as half an inch. We've taken the trial and error process out of it to help minimize wasting paper!

How many sheets fit in a paper tray?
The number of sheets depends on the thickness/weight of the paper. There is a guideline on the tray to help you determine the maximum quantity, as well as an alert on the eCraft that tells you when the paper tray is empty.

How long do the blades last?
We use high quality blades similar to those used in other cutters. Naturally, if you're cutting through vellum, blades will last longer than cutting thicker cardstock.

Does it draw?
Yes, a pen and a blade are in the machine at the same time. Our images come with preset draw and cut lines. The eCraft draws first and then cuts without having to stop and swap or reset anything. Draw without cutting or cut without drawing is also an option with the eCraftshop software.

Does it work off of cartridges?
We use SD Cards similar to those used in digital cameras. They enable you to work independently of a computer and are available in different themes (Calendar, Travel, Waterlife, Swirls, Fonts, etc...) We currently have 19 SD Cards, each with over 150 images, and there's many more to come!

Can I connect to a computer?
Yes, using a USB cable, but it is not required (see above).

Is it Mac compatible?
eCraftshop Design Software is currently PC only.  We do not have plans at this time to release a Mac version of the software.  For Mac users, we recommend a third party software program called Sure Cuts A Lot by Craft Edge.

Can I use my own designs?
Yes, using our eCraftshop Design software. The software allows users to import SVG files and access True Type and Open Type Fonts, then establish draw and cut lines, or create your own images within the software using our design tools. Visit our online image store, eCraftcentral.com, and choose from hundreds of seasonal and everyday designs.

What file formats are supported?
The eCraft uses a proprietary file format, however the eCraftshop Design Software allows you to import SVG files, automatically converting them for compatibility with the eCraft.

How much does it cost?
The eCraft cutter has an MSRP of $249.99 and comes bundled with Image Card Fundamentals 1, two black pens, five blades, paper tray, roller attachment, eCraftshop Pro Software (download) and USB Cable!

What are the accessories?
There is a full line of SD Image Cards ($49.99), 5 packs of Black and Primary Color ball-point pens ($12.99), 10 and 20 packs of blades ($19.99 - $34.99), Travel Bag w/ Wheels ($ 99.99), and more to come!

Will the eCraft work in other countries?
The eCraft works with 110v - 240v and comes with a 3 prong US power plug. Currently, the eCraft requires an adapter for use in other countries, however, we are looking into offering other power cords.

Where can I get it?
Click here to locate a retailer, and check back regularly as we are continuously updating the list.

What kind of warranty is offered?
Click here to view our warranty policy.

What is your Angel Policy?
Click here to view our Angel Policy.